Account Manager

Alcidion Aus Pty Limited

Melbourne VIC

Account and Relationship Management (Sales)

Full time

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Relationship Building

Account Management

Relationship Management

About the role

We are currently seeking an Account Manager to join our team on a full-time basis. This role is pivotal in nurturing long-term relationships with hospital clients across ANZ, ensuring exceptional client satisfaction while strategically growing accounts.

You’ll manage existing accounts (80%) and generate new leads (20%), combining strategic relationship-building with operational sales support. Working within a collaborative and supportive team culture, you’ll help deliver outstanding outcomes for our customers and contribute to the advancement of healthcare technology.

Day to day, you will:

Manage and grow hospital accounts across ANZ, ensuring strong performance and client satisfaction.

Build long-term relationships with stakeholders and identify opportunities for account expansion.

Dedicate 20% of your time to lead generation and progressing prospects through the sales funnel.

Support sales operations including RFP/RFI responses, quoting, proposals, and contract management.

Collaborate with internal teams, resolve client issues, and represent Alcidion at industry events and pipeline meetings.

About Alcidion

Through technology we transform healthcare

Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies to provide the answers. We aim to improve the experience of patients and clinicians and directly contribute to the effectiveness and efficiency of healthcare operations to creating a cycle of continuous improvement.

We love the way we work 

Our people are inspired by a shared sense of purpose. We are proud of what we do. Empowered to solve problems, each person’s work contributes to the transformation of healthcare delivery.

We’re not a start-up but a scale-up! This means challenging, broad and varied roles allowing us to grow individually as Alcidion grows, in a company that’s big enough to be global but small enough for our efforts to make a genuine difference. 

Flexible working is welcomed and encouraged. It’s not where, when or how we work that’s important, it is the contribution each of us make.  

Also on offer are:

A range of leave options, including gender neutral paid parental leave and miscarriage leave

Health and wellbeing schemes and initiatives

Financial perks and discounts.

We care about culture

Overwhelmingly, our people tell us that the best thing about working for Alcidion is our culture, the people that they work with and the sense of purpose. They use words like “family” and “inclusive” to describe our culture and “helpful”, “friendly”, “smart”, “professional” and “caring” to describe their peers and managers.

Strong values are important to us at Alcidion. Our values guide us in our day-to-day work:

We are Brave 

We are Creative and Innovative

We Amaze our Customers

We are a Team

We Celebrate our Achievements

We are Optimistic

About you

Whether you’re an experienced Account Manager or from clinical or healthcare backgrounds and looking to transition into a commercial role, this opportunity could be a great fit.

You might bring:

A clinical background or strong working knowledge of hospital operations, internal project management, and stakeholder engagement in a healthcare setting

Experience in inside sales or business development, with a desire to move into account management

A proven track record in managing and growing client relationships, ideally within healthcare or related industries

Regardless of your path, you’re confident, adaptable, and thrive in both independent and team environments. You’re proactive, organised, and skilled at building trust and delivering results.

To apply, submit a covering letter explaining why you would love to work for Alcidion with your CV to careers@alcidion.com

Statement of posting

You must have the right to live and work in Australia to be considered for this position. 

Alcidion is an equal opportunity employer. We are committed to a diverse and inclusive culture and value the unique backgrounds and experiences of everyone. In recruiting for our team, we welcome the individual contribution that you will bring. First Nations Peoples, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply and bring your full self to work, where you will be supported in your development at all stages of your journey with Alcidion.

Please indicate within your cover letter if you require any reasonable adjustments to the recruitment process to assist you in being considered for the role.

Prospective employees will be required to undertake pre-employment checks, which may include referee, criminal record, academic and employment history checks as required. 

No agency enquiries or applications please. Alcidion will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Alcidion.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

To apply, submit a covering letter explaining why you would love to work for Alcidion with your CV to careers@alcidion.com