On-site Caretaking Couple
Secrets on the Lake
Montville, Sunshine Coast QLD
Front Office and Guest Services (Hospitality and Tourism)
Casual/Vacation
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Live-In Caretaker Couple | Luxury Rainforest Retreat
Location: Secrets on the Lake, Montville, Sunshine Coast Hinterland
Employment Type: Casual (30 hrs per week or when required) | Live-In | Long-Term Position | Must be available over 7 day rostering system (Saturday and Sundays are required).
A unique lifestyle opportunity.
Secrets on the Lake is an award-winning luxury rainforest retreat overlooking beautiful Lake Baroon in the Sunshine Coast Hinterland. Home to 13 handcrafted treehouses, an award-winning restaurant, and one of the region's most sought-after wedding venues, we pride ourselves on delivering exceptional experiences for every guest.
We are seeking an experienced, highly capable live-in caretaker couple to become an integral part of our accommodation, weddings and housekeeping team.
This is not a traditional caretaker role. We are looking for a professional couple who can confidently assist across multiple areas of the business, providing exceptional guest service while supporting the day-to-day operation of the property.
If you're looking for a long-term lifestyle position where no two days are the same, we'd love to hear from you.
About the Role
Together, you will become part of our accommodation and weddings team, providing support across guest services, administration, housekeeping, weddings and after-hours caretaking.
One or both applicants must have strong administration and computer skills, while both should be happy to work wherever required to ensure the smooth operation of the property.
Your responsibilities will include:
Assisting with accommodation enquiries, reservations and guest communications
Reception duties, including guest check-ins and check-outs
General office administration and computer-based tasks
Assisting with social media content and online engagement
Housekeeping, laundry and presentation of accommodation when required
Preparing and delivering breakfasts, BBQ hampers and pre-prepared meals
Assisting with wedding day operations and supporting the Wedding Coordinator
Closing reception each afternoon
Providing after-hours guest assistance and responding to emergencies
Assisting with the day-to-day operation and presentation of the property
Working collaboratively across all departments to maintain the exceptional standards Secrets on the Lake is known for.
Essential Experience:
We're looking for a couple with experience across most or all of the following:
Administration and office management
Weddings, events or hospitality (an RSA is essential, or the willingness to obtain one immediately)
Guest services and reception
Housekeeping
Hospitality and customer service
Social media knowledge and confidence using social platforms
Strong computer skills and the ability to quickly learn booking systems
Excellent written and verbal communication skills
A current driver's licence
Experience with reservation systems, tourism software or hospitality booking platforms will be highly regarded.
About You
You are both:
Looking for long-term employment
Friendly, warm and professional
Exceptionally organised with excellent attention to detail
Able to multitask and remain calm under pressure
Practical, proactive and excellent problem-solvers
Physically capable of housekeeping and manual tasks
Flexible and willing to assist wherever required
Well presented with outstanding customer service skills
Honest, reliable and committed to a long-term future with our business
This role would suit a couple who genuinely enjoy working together, take pride in their work, and love creating memorable experiences for guests.
What We Offer
Live-in one-bedroom apartment on-site (suitable for a couple only) Please do not apply if you are a single
Subsidised accommodation (5 hours per person - pays for your beautiful apartment).
Competitive remuneration based on experience
Long-term, secure employment
A supportive family-owned business
The opportunity to live and work in one of the Sunshine Coast Hinterland's most beautiful locations
To Apply
Please submit your resume together with a cover letter addressing the following:
Why are you interested in joining Secrets on the Lake?
Tell us about your combined experience in administration, weddings, housekeeping, hospitality and caretaking.
What makes you the ideal couple for this position?
Where are you currently located?
When would you be available to commence?
Due to the high volume of applications expected, only shortlisted applicants will be contacted.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Email your application to info@secretsonthelake.com.au