Technical Support Specialist, Job Order #: 5411245, # of Positions: 1, Employment Terms: Full Time, Education: Technical/Applied Science Diploma, Experience: 3-5 Years
Apply for this job online, Application Information, Employer Name: International Road Dynamics
Employer Address: 702 43RD ST E SASKATOON,SK, CANADA, S7K3T9
Contact Name: Francine Senecal-Lepage
Description: RESPONSIBILITIES MAY INCLUDE: Answering technical support questions related to IRD software and hardware products. Remote troubleshooting of hardware and software problems via network or modem. Initiating higher level support requests. Initiating quotations for equipment repair. Initiating site visits by field representatives if required. Following up with customers on service related concerns to ensure customer satisfaction. Occasionally, as needed, travel to IRD customer sites to assist with installation, calibration, acceptance testing or training. Continually learn and receive training on new IRD products, systems and system components in order to provide customer support while keeping technical skills up to date. Participate in providing training for other staff within IRD. Provide customer feedback to other departments on improvement opportunities for products and systems. Implement minor changes to configuration and software of deployed equipment to improve operation. Assist with expediting equipment repairs for components returned for service. Assist with field and bench testing of products and systems. Utilize IRD processes and tools to track and expedite customer service issues.

Contact Email: jobs@irdinc.com