Key Account Manager to Aftersales Service

Location: Sandton, Johannesburg

Company Name: Shaunette Consultants

Job Type: Full-Time

Description

Company situated in Sandton is urgently looking for a Key Account Manager to Aftersales Service

Qualifications and Experience

Minimum 4 years’ experience in a customer-facing technical service or after-sales environment (essential).

Tertiary Engineering or equivalent technical qualification (BSc, BTech, National Diploma, or similar).

Experience in contract negotiation and contract management is advantageous.

Direct experience managing Service Level Agreements (SLAs) is highly beneficial.

Strong PC literacy and proficiency in standard business software tools.

Skills and Competencies

Interpersonal and Communication

Excellent relationship-building skills with a professional and engaging manner.

Strong verbal and written communication skills across technical and managerial audiences.

Ability to represent the company as a trusted advisor and brand ambassador.

Customer and Commercial Focus

Strong negotiation skills with the ability to manage and follow through on contractual agreements.

Customer-centric mindset with the ability to balance service quality and commercial outcomes.

Ability to identify growth opportunities within existing accounts.

Problem Solving and Execution

Proactive, solution-driven approach with strong sense of urgency.

Ability to anticipate risks and address issues before they escalate.

Calm and effective under pressure, particularly during breakdowns or escalations.

Organizational Skills

Strong ability to multitask, prioritize, and manage multiple key accounts simultaneously.

Capable of working independently while collaborating effectively with cross-functional teams.

Technical and Analytical

Solid technical background with the ability to interpret machine and production performance data.

Ability to translate data in practical performance improvement recommendations.

Basic financial and cost awareness relating to service and parts business.

Skills and Competencies

Interpersonal and Communication

Excellent relationship-building skills with a professional and engaging manner.

Strong verbal and written communication skills across technical and managerial audiences.

Ability to represent the company as a trusted advisor and brand ambassador.

Customer and Commercial Focus

Strong negotiation skills with the ability to manage and follow through on contractual agreements.

Customer-centric mindset with the ability to balance service quality and commercial outcomes.

Ability to identify growth opportunities within existing accounts.

Problem Solving and Execution

Proactive, solution-driven approach with strong sense of urgency.

Ability to anticipate risks and address issues before they escalate.

Calm and effective under pressure, particularly during breakdowns or escalations.

Organizational Skills

Strong ability to multitask, prioritize, and manage multiple key accounts simultaneously.

Capable of working independently while collaborating effectively with cross-functional teams.

Technical and Analytical

Solid technical background with the ability to interpret machine and production performance data.

Ability to translate data into practical performance improvement recommendations.

Basic financial and cost awareness relating to service and parts business.

Must be fluent in English, Afrikaans and a 3rd language.

Job Reference #: Key Account

Consultant Name: Bernadette  Havenga

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email detailed CV with contactable refs and relevant Certificates tagent@shaunette.co.za