Food & Beverage Floor Manager
Job Location St. John's
Posting End Date 2014-03-31
Start Date for job 2014-03-10
Wage / Salary Salary Plus Gratuities
Job Type Permanent
Number of Opportunities 1
Previous job experience is required
The job is full-time
Job Description
Position:    Food & Beverage Floor Manager
To manage the day to day front of house operations in the food & beverage department.  This is a “hands-on” position, you will work closely with other departments, specifically Culinary and Catering. The position reports directly to the Director of Food & Beverage and will lead, empower and motivate the F&B employees in a positive work environment.
 Responsibilities:
    Assist in developing departmental procedures by which the highest possible degree of customer satisfaction is achieved
    Maintain high internal / external customer service standards
    Attract & develop talent by creating an environment in which contributions are recognized & rewarded
    Oversees the service in the Nineteen restaurant, members lounge and events
    Analyze function contracts, communicate effectively with customers, managers and employees to ensure that all room set ups, equipment, supplies, staffing and menus meet/exceed customer’s expectations
    Motivate and Lead the event and restaurant team to achieve success
    Direct and train new employees on service standards and create a positive work environment
    Assist in scheduling and payroll administration
    Develop & maintain positive relationships with new and repeat guests
    Monitor proper operation of Restaurant Manager POS systems
    Maintain effective cost controls
    Handle guest complaints, follow through with appropriate action
    Review all equipment and supplies and organize work flow to ensure quality events
    Hands on leader to set up, clear, serve or bartend if required
    Month-end inventory and ensure beverage par levels are maintained
    Monitor and control F&B budget (i.e. labor costs, beverage costs, variable cost, supplies and equipment) and look for revenue generating opportunities
    Ensure compliance to relevant legislative requirements
    Will be required to maintain a flexible work schedule including mornings, evenings, weekends and holidays
    Complete other duties assigned by the Director of Food & Beverage

Organization Name Clovelly Address 100 Golf Course Road St. John's Newfoundland and Labrador A1C 5M3 Canada Contact Name Dennis Davies Contact e-mail ddavies@clovelly.ca