Customer Service and Animal Care Officer

Albury City Council

Albury, Albury Area NSW

Government to Local (Government and Defence)

Full time

Animal Care

Customer Service

Animal Management

Working at AlburyCity is not just a job, you are connected to something much bigger. 

Every position, every person, every department is here for our community and to make a difference to where we work, live and play. We are here to learn, to grown, to achieve and to create genuine connections within our community.

The Position

The role is responsible for assisting to deliver operations at the Albury Animal Care Centre including administration, animal care, education and high level of customer service. This role includes the manual handling of both companion animals and livestock.

Tasks and responsibilities

Deliver a high level of customer service consistent with AlburyCity’s guiding principles. Ensuring a positive customer service outcome.

Provide animal management incorporating quality animal care and enrichment, transport, Implantation of microchips, euthanasia, animal suitability assessments and rehoming.

Administer pentobarbital (Lethabarb)to euthanize animals in accordance with AlburyCity procedures.

Reunite animals with their owners as quickly as possible.

Qualifications and experience

Class C (standard) Driver's Licence (compulsory to have and maintain) 

Demonstrated high level of experience in handling and working with companion animals

Ability to hold and maintain the appropriate approval to possess, store and administer pentobarbital (Lethabarb) for the euthanasia of animals, including.

Correct storage

Accurate record keeping and document management

Knowledge of euthanasia techniques

Understanding safety precautions

Adherence to ethical guidelines

Knowledge of relevant legislation governing the use of euthanasia in NSW

Effective communication

Ability to assist with animal Euthanasia

Authorised Implanter Accreditation or ability to obtain

Ability to work weekends in accordance with rostering arrangements

Certificate II in Animal Studies/Equivalent experience or ability to obtain

Hours

Based on 38 hours per week, working 38 hours across a 7-day spread (5 weeks annual Leave), with actual days and times being worked in accordance with the facility roster. Hours worked on weekends will attract the appropriate loadings.

This position may involve work outside normal working hours. Additional hours over the standard 38 hours will attract a time in lieu arrangement or payment of overtime rates as agreed in advance with your supervisor.

Benefits

Live and work in a?culture-rich location minutes?from the Murray River, just a short drive to one of Victoria’s best wine regions and?with?the ski fields so close you will be zooming down?the mountains in under two hours.??

Our conditions of employment support equal opportunities and an ethical,?diverse,?and inclusive workplace.?We also recognise and value your priorities beyond work.?It’s?important to us that you have a sustainable work-life balance, so we offer flexible working arrangements, a nine-day fortnight?for full-time staff,?and a range of leave options and support programs.

We are committed to creating a diverse, equitable and inclusive workplace where everyone feels respected and supported. We encourage applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people of all ages and identities.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility.

This role closes on 19 October 2026. Should you require any further information for this role

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email Marietta van Hoving?on?marietta.vanhoving@alburycity.nsw.gov.au or call 0260438543