Constituent Manager

Office of Jayne Stinson MP

Plympton, Adelaide SA

Government to State (Government and Defence)

Full time

86,648 to 96,347 per year

Constituent Manager

Badcoe Electorate Office | Full Time | Plympton, South Australia

Do you thrive on helping people navigate challenges, solve problems and achieve outcomes? Are you organised, proactive and able to connect with people from all walks of life?

The Member for Badcoe is seeking an outstanding Constituent Manager to join her close-knit team. This role offers the chance to make a real difference in the lives of local people by providing prompt, professional support.

About the Role

As Constituent Manager, you will be trusted to listen to people’s concerns, understand complex situations and work with the MP to help achieve practical outcomes.

You will also help the MP identify emerging local issues and devise strategies that best support her community’s needs.

This position combines customer service, advocacy, administration, community engagement and event co-ordination in a fast-paced and highly varied environment.

Previous parliamentary or government experience is not required. We are looking for someone with sound judgement, excellent people skills and a demonstrated ability to help others.

Key Responsibilities

Manage constituent enquiries and casework from initial contact through to resolution

Build and maintain productive relationships across all levels of government, as well as community groups and local businesses

Write professional correspondence with ease

Maintain accurate records and case notes using a CRM system

Identify emerging community concerns, trends and opportunities

Coordinate community forums, one-on-one meetings and outreach activities

About You

The ideal candidate will:

Have a genuine interest in local people, the capacity to truly listen and a dedication to  achieving practical outcomes

Be comfortable engaging with people experiencing difficult or stressful situations

Have excellent written and verbal communication skills, both externally and within the team

Be highly organised and efficient

Demonstrate strong problem-solving and critical-thinking skills, while showing initiative and sound judgement

Be aware of current affairs and interested in local issues

Embrace new technology and use AI tools to boost efficiency and service delivery

Work collaboratively in a small team while also managing their own workload

What We Offer

The opportunity to make a genuine difference for local people, alongside the MP

Diverse and meaningful work where no two days are the same

Significant responsibility and autonomy within a supportive team

Exposure to the fast-paced world of government, current affairs and public policy

Salary of 86,648 to 96,347

Applications

Applications should include a resume and cover letter and be received no later than Friday 8 November at 3pm.

We welcome applications from candidates with diverse backgrounds and experiences who are passionate about serving the community.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Applications should be addressed to the Office Manager at badcoe@parliament.sa.gov.au