Duties: Call Center Agents are often the initial contact between customers and fast food establishments. Their primary responsibility is to answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. They are also responsible for ensuring customer satisfaction. Other, more specific duties include:

Answer calls professionally, Respond to customer inquiries, Research required information using available resources, Handle and resolve customer complaints, Maintain high standards of customer service during fast-paced operations, Provide customers with product and service information, Enter customer information Process orders, forms and applications, Identify and escalate priority issues, Route calls to appropriate resource Follow up customer calls where necessary, Complete call logs Produce call reports Maintain high standards of customer service during fast-paced operations, Communicate clearly and positively, Build loyal clientele through friendly interaction and consistent appreciation, Resolve complaints promptly and professionally, Exceed customers expectations at all times, Listen, apologize with empathy, find a solution and follow through when resolving problems, Assume the responsibility to notice when a customer is not satisfied, Maintain high standards of customer service during fast-paced operations

Send e-mail to: careers@mandilicious.net