Customer Support Person, Location, Other, Cape Town, Advertised By Private, Job Type Full-Time, Our IT Software Company is seeking the services of an energetic self-driven, creative and forward thinking Customer Support Person.

Key Responsibilities:  Provide software/technical support and excellent customer service to all clients.  Assist members of our sales team on calls with prospects when appropriate to provide deeper dives into the product. Follow-up with prospective clients, set-up meetings and assist team members with presentations. Speak and present both internally and externally to promote the story of our product.

Requirements: Computer literate. Good track record and experience with “IT Support”. Creative thinking and ability to understand client needs. Must have driver’s license with OWN reliable vehicle. Own Laptop/Tablet and Cell-Phone. Ability to work successfully both independently and as part of a team. Excellent interpersonal and communication skills. Must be fluent in English and Afrikaans.

Competencies: Product Knowledge, HTML knowledge, Fresh Desk Support, Product Training, Proper phone etiquette

Duties & Responsibilities: Create and Update help files. Train Clients. Respond to tickets and calls logged via Support Desk as well as tickets/calls that are escalated. Ensure expected mean time to response and mean time to resolve metrics are met on the support desk Logging calls and incidents. Answer all calls and emails timeously and efficiently. Assist with administrative duties. Calling and set up of meetings with prospective clients. Regular update and feedback calls to existing clients.

Remuneration: Basic Salary – R 5,000 (CTC). Travel reimbursed at company rate per Km. Cell phone allowance.

NB - Only shortlisted candidates will be contacted, should you not hear from us in 2 weeks consider your application unsuccessful.

If you’re a match for this position, please reply to this ad with your CV, or via email to: sales@eazycontracting.com