Permanent Customer Service Consultant, Location, City Centre, Cape Town, Advertised By Agency, Job Type Full-Time

Our client, an established, specialist outsourcing company providing customer services to clients in the UK and Europe, currently has MANY exciting positions for Customer Service Consultants who seek to build a career within the insurance industry. Customer Service Career in CT A career opportunity - work for a respected international company, in one of the world’s most beautiful cities.

Position: Customer Service Consultant, Salary: R5 000 - R7 200 CTC + Benefits, Location: Cape Town (CBD). A top global data analytics company is looking for Customer Service Consultants to work in its office in Cape Town’s vibrant city centre. This is a great career opportunity with room for growth at the company’s new Mother City office, which overlooks the Waterfront and CBD. If you’re the right candidate for this position, you’ll get to work for a company that’s listed on the New York Stock Exchange. A business founded on integrity, innovation, respect and a love of technology, this company aims to deliver the best customer service in the world to its clients.

Work facilities include a gym and clinic services. Benefits include Medical Aid, Provident Fund and Transport for shifts that fall after 8pm. If you’re a good communicator, care about customer service, are goal oriented and dynamic, this could be the job for you.

The basics - to apply you’ll need: A Matric or equivalent. 6 months’ unbroken work experience within customer service. Candidates from Retail / Hospitality and fresh from university will also be considered for this position. Good written and verbal communications skills. Good Computer skills (MS Office)

Main duties include (but are not limited to): Providing telephonic and email customer service support to international customers. Ensuring that transactions are processed according to company standards. Ensuring that the assigned targets are met. Ensuring high quality standards are maintained within predefined parameters. Ensuring adherence to the company’s policies and procedures. Ensuring fair methods are used to upsell additional cover as per guidelines given. Focusing on customer satisfaction, rapport building, effective communication and timely resolution of the customer’s concerns

To apply for the position forward CV to: jobs@blackpenrecruitment.com