Western Cape Cape Town Jobs in Other Hotel Jobs in Other Executive Housekeeper

The purpose of the role is to lead the Housekeeping department, in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximise organisational profitability through effective utilisation of all resources.

Qualifications: Strong managerial and leadership skills, Good eye for detail, Linen and stock control, Able to understand and operate the PMS system, Good interpersonal skills, 3 – 5 years management in Housekeeping in a 5 star hotel, Graduates from reputed hotel management schools Kindly do not apply if you do not have the relevant experience, only qualifying applicants will be considered.

Please note only shortlisted candidates will be contacted. If you have not heard from us within 2 weeks your application was not successful.

Responsibility: Plan and budget the revenues and costs for the department. Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. Recruitment and Performance Appraisal & Management of associates in the department. Develop & implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy. Manage and lead associates to ensure maximum productivity. Develop departmental trainers in association with the training department & oversee all the training activities within the department. Ensure that operational standards and procedures of the department are met. Conduct regular associate meetings and briefings to ensure proper knowledge and understanding. Develop, update and implement the department’s Standard Operating Procedure manuals. Supervise and direct the daily activities of all Housekeeping associates and are responsible for the efficient and smooth operation of the department. Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these. Efficiently manage the inventory of supplies, linen and equipment. Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.

Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests. Plan and implement preventive maintenance and cleaning schedules for rooms and public areas. Monitor productivity standards and schedule associates in order to optimise manpower. Review the monthly business / occupancy reports and develops a work plan. Ensure that all the operational standard procedures / guidelines set for all the processes / activities / situations are followed (Key Control, Lost & Found etc). Co-ordinate with Front of House on releasing of rooms and special guest requests.

Please e-mail CV in MSword format with head and shoulders photo to mp.a@mweb.co.za