STAR CONTENT STUDIOS Toronto, ON
Manager of Content Operations
Star Content Studios uses compelling storytelling to build brand communities and inspire consumers to action. We are a full-service agency providing content strategy and assets in four primary areas: We create content to engage your audience in every media environment you own¿your website, custom magazine, white papers or social media stream. We can also marry this content to Torstar media properties, reaching an active and engaged national and global audience in both print and digital. We have the resources and journalistic storytelling expertise to craft the kinds of messages that bond consumers to your brand.
MANAGER OF CONTENT OPERATIONS
This role is a new leadership position within Star Content Studios and central to the success and growth of an ambitious start-up group.  Reporting to the Director of Content Development, the successful candidate will be a key member of the Star Content Studios leadership team.  As the Manager of Content Operations, you are responsible for maintaining the integrity and high standard of work for all business deliverables while maximizing the efficiency of production.  You will play a critical role in strategic planning and the execution of key initiatives.  You will achieve business objectives by tapping into your operations experience to implement smart, sustainable workflow practices.
Key Responsibilities: Organization, Process & Quality Control
    Develop and maintainprocesses and workflows to ensure the team consistently delivers campaign requirements on time and within budget; continuously improve processes and workflows where possible
    Oversee and manage long term and day-to-day production requirements; establish policies and procedures with production, post production and content teams
    Ensure that the team properly follows workflows, processes and procedures
    Maintains a proactive relationship with other departments and key internal stakeholders with the ability to communicate the needs of Star Content Studios
    Manage, direct and schedule day-to-day and long-range plans and priorities; anticipate requirements and investigate alternative approaches, where required
    Establish and maintain performance metrics; track, analyze, and report performance on metrics
    Manage subcontractor specifications, problems/issues, performance and administration
    Provide technical expertise and guidance to the team and manage the resolution of complex problems
    Comply with all company policies and procedures and adheres to company standards
Leadership & Team Building: Support sales team in generating new business opportunities
    Direct and indirect supervision of day-to-day operations
    Manage staffing, employee performance, and team development to ensure all members of the team are adequately skilled in all aspects of their job
    Evaluate the work of all production, post production and content teams, providing coaching and performance feedback to ensure that objectives are met and quality products are produced
    Maintain a high degree of integrity in dealing with team members and clients
Vendor & Project Management: Design and implement lean production practices by maximizing production efficiencies and ensuring effective employee utilization
    Efficient preparation and timely distribution of project updates & reports
    Reviews and approves expenditures for tools, equipment, supplies, materials and additional contract requirements
About You: Undergraduate degree in Business Management or related field
    Minimum 3-5 years of operations experience
    2-5 years of project management experience
    Experience leading process improvement/workflow analysisinitiatives
    Strong financial skills (i.e. costing, pricing models, business models)
    Demonstrated leadership experience - the ability to inspire, support and direct staff are critical for success
    Experience in  stakeholder relations and relationship  management
    Excellent interpersonal and communication skills, both written and verbal
    Proven track record as a self-starter capable of instigating, directing and overseeing rapid business growth
    Demonstrated ability to plan, organize, supervise and evaluate operations, maintenance work and modifications
    Willing to be part of growing organization and a dynamic team that is constantly changing. Please include the position title in your subject line.

Interested and qualified candidates should forward their application and salary expectations to: hrweb@thestar.ca by May 15, 2014.