Food & Beverage Supervisor
Location: CA - ON - Minett
Mailing Address: 1050 Paignton House Road Minett, ON, CA P0B 1G0
Employer JW Marriott The Rosseau Muskoka Resort & Spa
Food & Beverage Outlet Supervisor
Role Summary
This role has an overall responsibility for supervising a shift in the food & beverage department in cooperation with the Manager of Food & Beverage Operations.  Reporting to the Manager of F&B Operations, this position provides guidance and direction to associates.   
Accountabilities
    Oversee daily department operation, including start of shift briefings, section assignments, bill discrepancies and end of shift cash remittances
    Greet and welcome guests to the dining room and ensure their experience is positive
    Ensure that service standards are being met by the front of house service associates in all food & beverage areas
    Serve as an individual contributor and department role model by performing technical or functional job duties such as serving or clearing tables, taking orders, etc.
    Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations
    Address guest concerns, requests, or issues
    Provide constructive feedback to associates to help them develop their skills
    Collaborate with F&B Operations Manager to develop and carry-out ideas and procedures to continuously improve department performance and GSS scores
    Ensure that department goals are communicated, understood, and met by associates
    Coordinate tasks and work with other departments to ensure that the department runs efficiently
    Coach and counsel associates on work related concerns and issues to ensure satisfaction and productivity
    Assist in preparing and presenting performance management documentation to associates
    Assist in preparing work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution
    Issue and distribute uniforms and ensure associates are following grooming standards
    Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
    Adhere to all environmental policies and programs as required
    Other duties as assigned
Requirements
    Diploma or Degree in Tourism or Hospitality, or working towards
    2 years of Food & Beverage leadership experience in a resort or hospitality setting
    Proven fluency in MS Office tools (Word, Excel, and Outlook)
    Comprehensive knowledge of fine food wines and service
    Proven track record in developing and maintaining service standards
Working Conditions
    Must be able to work flexible hours including evenings, weekends and holidays
    Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
    Stand, sit or walk for an extended period of time or for an entire shift
Additional Details
Job Available: Immediately
Salary Range: CA $17.26-CA $17.26 / Hour
Bonus Plan: No
Work Permit Needed:
Applicants who do not already have legal permission to work in Canada will not be considered.
Accommodation: Yes
Management Position: No
Entry Level Position: No
Position Categories: Customer Service

Email: rosseaujobs@marriott.com