Helpdesk Agent 6K, Location, Brackenfell, Northern Suburbs, Advertised By Agency, Job Type Full-Time

Our Client is seeking a Help desk agent who lives near or around Brackenfell to support their Internet Service Provider Company. If you have one to three years experience at a help desk, have a drivers liscense and speak english and afrikaans fluently then this could be the position for you.

Requirements for the position: Grade 12 / Senior Certificate. Must be between the ages of 20 - 25 years. Must reside in Brackenfell or immediate surroundings. Excellent communication skills - Verbal & written. Must be Computer Literate Fully bilingual (Afrikaans and English). Own reliable transport. Previous experience at an ISP will be an added advantage

Duties: Supplying clients with general information regarding the service & Responding on emails. Accurately screen incoming calls, redirecting calls and taking messages. Assist the support department - Helping clients with basic support queries and do basic troubleshooting. Log tickets for all client queries and escalate as necessary. If you describe yourself as someone who is: passionate about customer service; well presented; patient, approachable and friendly; social and enjoys interacting with people; cheerful with an upbeat personality, then this position is for you.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Please email: marida@finovate.co.za