Customer Service Representatives - Technician - ATM - Point of Sale - Laptop - George Location, George, Eden, Advertised By Agency, Job Type Full-Time, George / Lautenberg R13,500 + R3,500 car + overtime

Automated Teller Machine (ATM) provider with the most advanced ATM technology, security and software for retail banking and branch transformation seeks a Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency

Customer Relationship Management: Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship.

Internal Processes: Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time To Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

Human Capital: Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement.

Knowledge: 2 years’ experience in maintaining equipment in an IT environment. 1- 2 years ATMs/POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage

Skills: Computer literate in relevant operating system. Mechanical skills. Electronic skills. Soldering skills. Faultfinding techniques. MS Office.

Attitude: Communication. Perseverance. Attention to detail. Dedication to Customers. Flexibility. Self-Development. Integrity. Problem Analysis. Output orientated.

Min Requirements/Education: Matric or other equivalent qualification preferable. A + and N + Qualification.

Salary: R13,500 + R3,500 car + overtime

E-mail your CV to: anthonyjobs@wcp.co.za