Junior Operations Manager, Location, Woodstock, Cape Town, Advertised By Private, Job Type Full-Time.

 Briefing with CMI and discuss problems regarding ops and take instructions accordingly. Ensure that all instructions are communicated to the functional operations team to delivery as follows: Company Policy & Procedures are communicated and applied to all employees. Communicate the actions and objectives and strategy from the CMI. Ensure quality standards and the Koreserv Brand is maintained always. Implement the CMI processes. Meet with 8 – 10 clients weekly. Assess cleaning audit on 4-6 sites weekly. Resource Management: identify and plan all requirements for site operations (uniform requirements, staff, equipment etc.). Issue resource management to CMI Administration for action timeously for implementation. Manage performance of Inspectors, Site seniors, and Cleaning Staff – with quarterly written reviews on inspectors and site seniors, and monitor and implement the performance appraisals of the site staff, in conjunction with the Night Operations manager. Promote and assist in the adhering to company policy and procedures regarding pay queries, leave, and discipline codes, and the implementation thereof. Motivate in a positive manner behavior and upliftment of junior staff in line with the company policy and beliefs. Conduct audit reports on contract costing on a 6-month basis, and ensure that the targets are adhered to Notify client of incidences and report as per CMI process.

Build report with client and understand their business requirements to enable the service to be tailored to meet their requirements were possible. Follow client centricity process through the CMI for action and approval. Ensure all meetings are minuted and minutes issued within 72 hours of the meeting and copied to the CMI. Ensure task management is incorporated within the minutes and action details. Ensure the reports are 24 hours, as per CMI process. Check the Instacom daily reports and the electronic portal and action all non-compliance. Ensure all sites are covered in conjunction with the CMI operators. Ensure CMI process and policy is adhered to in terms of reporting incidences, and investigation is required. Monitor service levels as per Koreserv and CMI standard and requirements. Ensure maximum profitability is achieved in terms of site management, and reporting areas of concern to CMI.

Issue cost to revenue report issued monthly by the 5th of each month, with explanations, this is to be done in conjunction with the Night Ops Manager. Maintain SLA’s and KPI’s at senior level. Manage site operations to maximize staff. Ensure all conduct is within bounds as an ambassador of the company always. Duty manager for weekends on a rotational basis Business Management, and tertiary education in Cleaning Management. Leadership skills Site procedure and process manual. Communication skills

Rostering Cleaning processes & procedures Time management Conflict resolution and more Salary: R 11 500

Only e-mail CV's to: nathan@koreserv.co.za