Location, City Centre, Cape Town, Advertised By Private, Job Type Full-Time. The main purpose of this role is to provide analysis and project support. The role will include analysis and project coordination for operational and strategic projects which might involve technology and process changes. The candidate must have a strong interest in delivering and enabling others to deliver exceptional client service by improving our business processes, systems and service implementation.

Qualifications: Relevant Business/Commerce degree; specialisation in economics, investments, finance, statistics, business management, or similar. Excellent knowledge of CRM systems. Fully multi-skilled and extensive knowledge on products and processes. Approximately 12 months experience within a client related role in retail and or client services.

My client is looking for a very unique, dynamic and specialized individual who's passion and career is within investments, statistics, finance etc., the niche to fill their gap and need in the market. Please include in your application a copy of Matric Certificate, ID and Transcripts re: Relevant Business/Commerce degree; specialization in economics, investments, finance, statistics, business management, or similar.

Only SA citizens to apply, salary is market related. Candidates who have not received feedback within 2 weeks to consider their application unsuccessful.

Main responsibilities: Business Analysis To do detailed data, systems and process analysis and investigation for projects related to the client experience. To review system related user guides and facilitate communication of changes

Project Coordination To co–ordinate and implement campaigns and ad hoc projects related to the client experience. To facilitate system related workshops and training.

Systems Involvement in problem identification, improvement requirements and formulation of system specifications in conjunction with IT. To workshop and liaise with IT on major issues regarding system performance and refinements.

Relationship Management To build and cultivate a network of relationships across the business, particularly with IT and other key stakeholders interacting with the CSC and relating to the client experience.

To serve as primary point of contact for major CSC issues related to systems, processes and/or staff training related projects, including system access and rights.

Skills/Competencies and experience: Ability to research, analyse, synthesise and present information in a meaningful manner. Microsoft Office skills – including advanced MS Excel Proven ability to lead Ability to work independently as well as within a team Strong personal organisational skills Works well under pressure Ability to facilitate group discussions Conscientious, persistent and determined Excellent attention to detail Excellent time management & planning skills Excellent problem solving skills Excellent verbal (ability to articulate oneself clearly) and communication skills, including written skills. Dedicated to delivering excellent work Professional and friendly, with strong interpersonal skills.

Email: melissa@bluedesk.co.za