Software Support Analyst, Location, Other, Cape Town, Job Type Full-Time. Software is a growing Cape Town based South African Software House developing Enterprise and is currently looking for Software Support Analysts.

Key Roles and Responsibility: External support of our custom software using core Microsoft technologies. To assist with the support of internal applications. Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner. Provide a high level of service to our customers and adhering to SLAs for response and restoration times. Problem determination, workaround resolution, root cause analysis, major incident management. Create and distribute knowledge and information with other team members and the company.

Mandatory Skills: Basic knowledge of C#. SQL Experience. Some exposure to programming. Knowledge of Debugging software. DB Visualizer experience beneficial. Visual Studio experience beneficial. Linux experience beneficial.

Personal Attributes: Ability to communicate well across all business units. Organised, thorough and has great attention to detail. High level of analytical thinking to solve problems. Effective oral, electronic and written communication within all levels of the organization. Ability to multi-task and can handle frequent interruptions. Can consistently follow protocol and instructions. Can work independently. Can work well under pressure. Team Player. Document processes, procedures and results. Passionate, optimistic and has internal inspiration to get things done. Customer service  demonstrate the ability to respond with a high degree of urgency to the needs of requests of others internally and externally. Willingness and ability to adjust to changing conditions or priorities.

Education and General Working Experience: Minimum requirement is Matric with a minimum of 3 years solid work related relevant experience in the workplace in a similar role (tertiary exposure excluded). Remuneration package will be tailored according to relevant technical experience. Exposure to programming, using C# and SQL. An IT Certification beneficial. IT Diploma or related Degree will be an advantage but is not essential. Exposure to working in an Agile development environment beneficial but not essential. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you meet the above mentioned requirements, send us your CV by applying directly to this job board or send your CV to: recruitment@surgo.co.za