LIA Contact Centre Consultant, Brisbane, Salary, $58,881 to $65,243 plus super and potential bonus. The Living In Accommodation (LIA) Contact Centre receives calls and requests from Defence members to coordinate accommodation in, on base accommodation facilities. The LIA Contact Centre is responsible for responding to the incoming requests, providing a high level of customer service, providing accurate and timely advice, coordinating accommodation bookings and accurately managing Defence member financial contributions.

As a Contact Centre Consultant in the LIA Contact Centre, you will be responsible for the administration of processes and procedures related to the booking and allocation of Living In Accommodation across Australia.

To be successful in this role you will have a strong customer service focus and ability to develop a strong understanding of DHA’s core business, including our primary customer Defence. You will support the Contact Centre strategies for providing the Booking and Allocating services and contribute to internal processes to better deliver services within the Contact Centre environment. You will help build and sustain positive relationships with team members and users of the LIA booking and allocation services.

You will be expected to display a strong commitment for the accurate completion of your work including the management of any Defence member financial contributions linked to LIA bookings. Delivery of consistent and accurate advice and information relating to LIA services and a commitment to working with a customer service and supporting team environment is a key aspect to this role.

Eligibility: The remuneration package is negotiable and includes a base salary, potential performance bonus and Commonwealth funded superannuation. Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen, meeting the required medical standards, achieving a satisfactory character clearance and obtaining and maintaining a security clearance at the required level.

Note: Non-ongoing position(s) will be offered for a specified term of up to 12 months with the possibility of extension depending on operational requirements.

To apply, please submit an online application including a statement of claims against the selection criteria (with a maximum of 1500 words in total) detailing your skills and experience relevant to the duty statement along with a current resume.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Monica Duniam: monica.duniam@dha.gov.au