Guest Service Agent / Receptionist - Full Time position, Causeway Hotels, About Us: Causeway Hotels operate three busy Melbourne CBD properties, all situated within walking distance of one another We are currently looking for a Full Time Guest Service Agent to join our team and work across all three properties. Each property presents its own distinct style and room count. The Causeway team prides itself on offering superior guest service while providing a warm and welcoming experience to all of our guests.

About The Role: Causeway Hotels are looking for an exceptional Guest Service Agent to join our expanding Front Desk Team. The position within the front office team is the first point of contact, subsequently is a focal point of the hotel. We are looking for an enthusiastic, vibrant and professional individual to join of our team. You should have outstanding communication and interpersonal skills, be well groomed, honest, reliable and committed to the high standards. You will be required to provide efficient and professional service, utilising your exceptional skills to ensure that all guests receive a unique experience. You will be highly motivated and flexible in working weekends and shift work.

The successful applicant will be responsible for Responsibilities include: Exceptional Check in and Check out experience. Proficient use of OPERA. Conveying enquires to correct department. Guaranteeing the Safety and Security of the hotel and its guests. Effectively working within the Front office team. Proactively resolving customer queries and complaints. Efficiently updating Reservations and Administration work. Assisting guest with concierge; luggage, directions, tour information. Skills and Experience. The ideal applicant will have: Preferably at least 1 years’ experience in a similar role within a hotel environment. Passion for delivering excellent guest service. Ability to work well under pressure. Work effectively within a team environment. Superior analytical, communication and time management skills. Have an exceptional eye for detail and a positive attitude. Previous Opera knowledge is necessary. Proficiency in Microsoft excel and outlook. Punctual, reliable, and ell-groomed. Flexible in working weekend and shift work. Current Victorian RSA Certificate essential. Only short listed candidates will be contacted. If you possess these skills and would like to become part of our team Melbourne, CBD & Inner Suburbs, Andrew Watson, Hotel Operations Manager.

Email your application to Human Resources: jobs@causeway.com.au