Assistant Services Officer, Sydney, CBD, Inner West & Eastern Suburbs. Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia's top young university, and located centrally in one of the world's most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. UTS Student Administration Unit is recruiting for multiple Assistant Service Officers to join our exciting Workforce team. The Assistant Services Officer is responsible for delivering a quality customer experience by providing timely, accurate and efficient information and assistance to stakeholders.
Detailed Description If successful in applying for this role, you will be responsible for: Providing accurate and appropriate responses to high volumes of enquiries in-person and via online portals on behalf of the university at one of the service centre locations. Promoting student administration self-service facilities by directing customers to appropriate information sources such as the SAU knowledgebase and website. Completing administration activities to support the SAU team and procedures of the unit. High level customer service, by responding to Tier 1 student enquiries, and escalating Tier 2 and 3 enquiries to the relevant team
To be successful in this role, you will have: Strong interpersonal skills, with an ability to interact effectively with people from a wide variety of backgrounds. Demonstrated commitment to excellence in customer service. Proven ability to retain and manage a lot of information with a high level of accuracy. Ability to supervisor others and lead by example, demonstrating flexibility and responsiveness to Unit, team, project, stakeholder or customer needs.
Remuneration: Base Salary Range: $ 63,456 to $ 67,874 pa (HEW 4). This role attracts 17% superannuation in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities. This position is full-time continuing appointment. For the full list of the selection criteria and role responsibilities please click the apply link and download the Position Description from the UTS website.
Review the Position Description and submit: a current CV with referees who are your direct supervisors from the 2 most recent employers AND a separate document addressing the following selection criteria: Demonstrated commitment to excellence in customer service. Proven ability to retain and manage a range of information with a high level of accuracy. Ability to supervise others and lead by example, demonstrating flexibility and responsiveness to Unit, team, project, stakeholder or customer needs. Only those applications submitted via the UTS online recruitment system will be accepted.
As you will be unable to save your application once started, please have all required documents and information available prior to commencing. Please ensure that the file name for each document submitted. Shortlisted candidates will be invited to attend and 'Assessment Centre' day, where you will be able to showcase your job-relevant skills and abilities.
Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at: firstname.lastname@example.org