Administration Clerk, Clerk Grade 1/2 - 173425, 173428 & 173429, Sydney, Parramatta & Western Suburbs, Full-time Ongoing Appointment, Location: Parramatta. Join a dynamic team of customer service officers who deliver support and advice to employees of the Department of Education, through an Incident Report and Support telephone hotline. About the Health and Safety Directorate.

The Health and Safety Directorate provides practical Work, Health and Safety (WHS) advice and services to our workplaces across the Department. One of these services includes the operation of the Incident Report and Support Hotline on behalf of the NSW Department of Education. The hotline records reports for a range of incidents including police or emergency matters, natural disasters, health and safety incidents, hazards or injuries including workplace accidents.

About the role: You will be responsible for the delivery of efficient and effective customer service through the Departments Incident Report and Support Hotline. You will deliver customer service to employees seeking support or advice in relation to a workplace incident or injury through a telephony hotline service. You will record information onto electronic databases including SHIELD, Safety and Injury Management System, payroll, financial and leave systems in accordance with the Department’s policies and procedures.

You will provide general advice to staff enquiries relating to work, health and safety and workers compensation matters or refer the enquiry to a specialist for expert advice. You will prioritise and coordinate tasks to meet agreed timeframes and competing priorities. You will process information and other related correspondence. About the Department of Education.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit NSW Department of Education

The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department.

To apply for this role, please submit an application by clicking “Apply Online” below. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s Nationally Coordinated Criminal History Check to determine your suitability for employment.

Proof of Identity information. Informed Consent Form. Declaration for non-child work. PRE-SCREENING QUESTIONS. Describe a scenario when you were required to communicate with customers who were upset and at times demanding. What challenges did you encounter and how did you overcome them? (300 words maximum). Provide an example of a time when you had to collect and record confidential information when using multiple software applications simultaneously. How do you ensure it is clear, concise and accurate? (300 words maximum). For enquiries about this role, contact Corinne Needham, Team Leader, Incident Notification, Department of Education.

By email to: corinne.needham@det.nsw.edu.au