Student Administration and Finance Officer, Kent Institute Australia Pty Ltd, Sydney, CBD, Inner West & Eastern Suburbs, Student Administration and Finance Officer.

About: Kent Institute Australia (Kent) has been providing quality training and education to students for 30 years and we continue to grow and innovate. Today, Kent is officially recognised as a leading provider of government-accredited Vocational and Higher Education courses, offering education to both local and international students. We’re known as a quality education provider and we’re proud to have helped over 10,000 local and international students get started in their career.

Role: Kent is currently seeking a highly motivated Full-Time Student Administration and Finance Officer to be based in Sydney, with skills and experience in customer service and administration. The Student Administration and Finance Officer plays a pivotal role in student application processing, handling potential and current student enquiries, collection and management of student fees including debt collection, student refunds, enrolment and record keeping for all Kent students. The role directly reports to the Manager Student Services and also liaises with other Kent Student Services Unit staff at all times, and other Kent Operation Units as required.

Key Tasks: Handling general student enquiries. Telephone calls are screened and directed to the appropriate Kent staff/Units in a professional and efficient manner. Processing all payments and issuing payment receipts in Kent’s RTO Manager. Issue and create invoices, collect and receipt student tuition fees. Issuing and sending student tuition fee payment reminders. Perform student data entry and provide necessary reports in relation to these functions. Complete data entry in MYOB as required. Produce daily income report for Kent senior management, including reconciliation of the breakdown of income. Follow-up and collection of all outstanding fees in accordance with Kent policies and procedures. Provide student debt reports or feedback as required. Refer outstanding student debts and liaise with Kent appointed Debt collector.

Issuing warning letters to students for overdue payments, monitor compliance by students with the student warning letters. Manage student tuition fee refund or transfers in accordance with Kent’s policies and procedures. Processing the registration of new students on each Student Orientation Day. Assisting students to complete enrolment forms, request forms and related documents. Opening and locking the office as required. Other administration duties as requested by the Manager Student Services or Senior Management Group.

Selection Criteria: A well-developed customer service focus, including face to face communication, telephone enquiries and an efficient and polite manner in all customer interactions. The ability to liaise with all Kent staff, representatives, clients and the public effectively and proficiently. A professional presentation and demeanor. The ability to communicate diplomatically and efficiently. Efficient, accurate and an ability to work within specific required timelines A genuine self-starter Adaptable and able to work in a diverse team Proven ability to multi-task, prioritise work to deadlines and achieve pre-determined outcomes. Effective team skills and an ability to work independently with limited supervision and guidance in a busy office environment. Application Process: Interested applicants should send a cover letter and copy of their resume by the closing date to: Ms. Lyndall Benton Executive Manager Student and Campus Services

E-mail: hr@kent.edu.au