Location: Sydney,New South Wales,Australia

Customer Service Officer x 3, Hallis, Sydney, North West & Hills District, Location:  Parramatta, Blacktown, Mt Druitt & Penrith. Hourly rate:  $31.00 per hour plus super.

Successful candidates will have the following skills: a current Driver's Licence; strong communication skills; sensitivity to and experience working with people with complex needs; the ability to assess situations and identify risks; skills in time-management and prioritisation; has been identified, we will organise a face to face interview with the Hiring Manager. Skills and experience in working with different computer hardware and software, especially Microsoft-based. Customer facing Meeting with clients face to face and over the phone to assess the clients needs for assistance.?

The Client Service Officer needs to understand, interpret and apply standards, legislation, policy and guidelines in providing services to clients and in managing properties and tenancies.

The role acts autonomously in relation to providing advice, referral and provision of some housing assistance however line manager approval is needed for some products and for determination of out of guideline approvals

Key challenges: Client service officers work extensively and directly with clients with complex support needs in their home and in the field. Planning and prioritizing workloads to meet deadlines in a demanding work place. Managing conflicts and expectations of clients and their advocates in a human services environment. Systems used in role: Excel, outlook, WORD, TRIM.

Posted: 03-06-2019
Salary: $31.00 per hour plus super.
How to apply?

E: sydney@hallis.com.au

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