Service Support Officer, Anglicare WA, Port Hedland, Karratha & Pilbara, Anglicare WA, Brisbane, CBD & Inner Suburbs.

About us: Anglicare WA is a highly regarded not for profit organisation, delivering a diverse range of community services throughout Western Australia.  With over 630 staff and 320 volunteers, we are passionate about having a real and sustainable impact in the Western Australian community and to do this we need talented and engaged people who share our drive to achieve positive outcomes.

About the role: The Service Support team is central to supporting service operations within Anglicare WA. The Service Support team ensures clients can access services in ways that are person centred, trauma informed, safe, responsive and convenient. They also provide place based site support services, including facilities management, meeting logistics and administrative support.

The Service Support team plays a vital role in ensuring clients are referred to appropriate services within Anglicare WA.  The team is also pivotal in contributing to outcomes measurement and are responsible for maintaining the quality and integrity of data entry.

This is a fixed term part time opportunity (20 hours per week) based in our Karratha office.

About you: You are a passionate and talented individual who is driven to deliver quality services to our clients.

To be successful in this role you will be/have: Qualification in community services, or related discipline and/or relevant experience. Exceptional interpersonal skills with an ability to relate to a wide range of clients in need of assistance. Be skilled at assisting clients in distress, including the use of de-escalation techniques. Demonstrated ability to efficiently identify client needs, assess risk and prioritise accordingly. Highly developed written and verbal communication skills. Well-developed computer skills (MS Word, MS Outlook, client management system). Financial management skills to issue invoices and receipt money. Ability to prioritise, plan work and maintain accurate records. Ability to be flexible, demonstrate initiative  and work effectively under pressure in a team environment.

About our values: While your skills and experience tell part of your story, your values and attitude speak louder still.  You will have a strong alignment with our organisational values of courage, respect, inclusion, compassion, empowerment and trust.  You will embrace a culture of inclusion and have demonstrated capacity to work with clients from a broad range of backgrounds, capabilities and cultures.

If the opportunity to develop your career in an organisation whose values align with yours excites you then we want to hear from you today! The successful candidate must possess a current National Police Clearance valid within one year.

Benefits: $62,833 – $66,014 per annum pro rata + 9.5% superannuation. In addition to your remuneration, you will enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum and not pay tax on that amount. Additional 3 days (pro-rata) leave per year. Remote location allowances, including rent and electricity subsidies (subject to T & C’s) Access to purchase leave. Flexible, family friendly working conditions.

To be considered, applications must include a current detailed resume and covering letter outlining why you are suitable for this role.  To apply, please click on the apply button and follow the prompts.

Applications close 23 June 2019.

Anglicare WA promotes a working environment that values diversity and inclusion and we strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTI and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application. Unsolicited referrals from recruitment agencies will not be accepted.

For further information contact Kasia Daly, People and Culture Coordinator on Email: info@anglicarewa.org.au