Reception and Junior Administrative Assistant, R.N. Elliott & Co. Toowoomba & Darling Downs.

About us: Our business is structured under two different banners: Ellco Group Accountants | Advisors, Toowoomba Strata Ellco Group Accountants | Advisors was established in 1947.  Ellco Group is a small Toowoomba based accountancy and taxation business.  We assist individuals and small businesses with their accounting and taxation requirements.

Toowoomba Strata was established in 1987. Toowoomba Strata manages body corporate unit complexes mainly in the Toowoomba area.  Our role is to collect levy contributions from owners and then pay the expenses of the body corporate.  At the end of the financial year we provide owners with a Financial Report as part of their Annual General Meeting papers.  We do not collect rents – that is left to the real estate agents. Every day is different – different people – different issues to be dealt with. I look to empower my staff to make decisions and really feel part of the team.

The Job: Full time position, Part of a small team, Duties and Responsibilities, General reception duties including greeting and directing clients, Answering and directing of phone calls, Managing our mail (from morning collection, scanning to afternoon dispatch).

Scanning documents that come into the office to become part of our paperless office. Helping solve problems for clients and dealing with their enquiries.

Qualifications: No formal qualifications are needed just an eagerness to learn.

The attributes you must have include: A very high attention to detail (you must want to get things right first time and every time!). Fast keyboard entry skills. Great presentation. Excellent telephone manner (a good clear voice is essential). Strong Microsoft Word skills. An ability to “think on the run” and solve problems for people. Good at following things up and not simply leaving things to chance. Organised and a good manager of time. Always remembering – “The client is always right!” so you will always be striving to keep clients happy.

A strong customer service background is important.  While this might have come from previous administrative experience it may have come from other fields eg retail or hospitality. Remuneration Award based remuneration will be paid. Summary Are you looking for a new challenge then now is your chance!

Email: email@ellco.com.au