Support Agent, Location: Other, Cape Town, Job Type: Full-Time. 1-grid.com is a fast-growing web-hosting company in Cape Town with an established customer base, recently acquired by recognised leaders in the Internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years, supported by an entrepreneurial culture that encourages innovation, collaboration and performance.

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.

Duties and Responsibilities: Providing technical support to customers via live chat, tickets or by telephone Register, transfer and update domains. Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS. Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls. A basic understanding of CMS', firewalls and databases.

Key Competencies: Customer focused and brand awareness. Good communication skills. Self-motivated and self-disciplined. Ability to work independently and within a team. Time management skills. Attention to detail. Deadline & target driven. Benefits We look after your well-being and encourage a healthy lifestyle. We pay 100% of your medical aid (Discovery & Vitality) — so no deduction unless you want to add a beneficiary We think of your future Retirement Annuity — up to 5% co-contribution of your monthly salary

Requirements: Matric certification. Experience in customer support. Previous experience in web hosting or server administration (advantageous). Proficiency in English and good phone etiquette.

Send your application through to: careers@1-grid.com