Campaign Manager, Remuneration R 30000 - R 35000 - Per Month, Employment Type Full Time, Employment Level Senior Management, Industry Professions, Other Professions, Region Western Cape, Company Status Staffing, An established BPO and Short Term Insurance brokerage is looking for an enthusiastic and driven Campaign Manager to join their team. Employment Type: Permanent Role, Sector: Call Centre, Basic Salary: R30 000 to R35000 total cost to company, Start Date: Immediately.

Duties: Lead, motivate and develop Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure targets are achieved. Meet and exceed campaign objectives and targets. Ensure that SLA’s, Business Rules and Quality standards are adhered to across all campaigns. Documented 121’s with your management team. Ensure suitable structures are in place to sustain the day-to-day functioning of the campaigns. Completion of daily, weekly and monthly reporting, provide insight and act where needed to ensure targets are achieved. Develop, implement and review effective staff welfare and engagement processes that motivate your staff across all levels.

Directly handle escalated customer queries and complaints. Drive reward and recognition activities for your respective campaigns. Assist with the implementation of projects which impact the contact centre. Engage with HR and Recruitment to ensure recruitment & talent selection adequate and aligned with campaign requirements.

Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience. Directly handle escalated customer queries and complaints.

 Applicants Must Have: A Senior Certificate. A clear criminal record. Minimum 8 years of work experience in BPO. Experience in the Short Term Insurance industry. FAIS Compliant. RE5 Qualification. Full Qualification in Short Term Insurance advantageous.

Don t delay email today to: maaliek@statusstaffing.com