E-commerce Manager, City: Sharjah, Industry: Retailing, Career: Management, Job Type: Full Time, Gender: Male.

General: Define E-commerce Department Strategy with clear objectives and sales target – in line with company strategy. Meet strategic goals and deliver revenue and profit targets. Define, execute and monitor department yearly Budget. Identify & capture online opportunities to discuss with management. Drive and implement the business plan for area of responsibility to achieve strategy and objectives and implement operational improvements.

Implementing/enhancing an operating model for the e-Commerce Operations Define E-commerce Policies and Procedures and ensure proper controls for their compliance Developing detailed processes, quality controls, and KPI for a seamless integration of executing E-commerce Fulfilment program Work in a fast paced sales environment while driving performance to reach targets with a focus on conversion Online Order.

Fulfillment and Customer Service: Ensure proper structures are in place for a satisfactory outcome for the customer Resolve issues fairly while maintaining a positive image of Nazih (or respective E-commerce channel) in the customer’s mind and adhering to corporate terms & conditions. Understanding of E-commerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction Monitor customers’ orders and solve any issue during his process. Monitor the online shops for issues which might deter customers from buying and to suggest then implement ways of combating these issues Monitoring and management the payment gateway and solve any arising issue Monitor and Management of Shipment suppliers (Aramex) and suggest ways to improve delivery process.

Logistics & Inventory: Managing forecasts and seasonality to ensure proper processes are being followed for inventory, material planning and replenishment Coordinate with all supply chain and departments to ensure proper supply Involve in order management, Logistics, Support, Process Improvement and Operational Efficiency

Merchandising & Pricing: Experience of E-commerce merchandising best practice, with an understanding of user behaviour. To keep all shops up to date with regards to Product updates as well as putting new products live To activate products on the E-commerce stores and make sure they are displayed correctly Coordinate with concerned for product images Ensure all displayed products adhere to industry best-practices Work with management on listing/assortment of products on the E-commerce channel Working with internal departments/Management to ensure pricing is accurately maintained within customer’s systems.

Work with all concerned for promotion strategy of the E-commerce channel Marketing: Develop the Online Selling Channel with company portals and third party portals Ensure that marketing activities fulfil strategic goals and drive the required business results. Coordinate with Marketing/digital department to plan channel online marketing strategy to achieve maximum conversion, boost sales and improve online presence. Deliver compelling messages that influence purchasing and renewal decisions and win/retain business. Ensure that campaigns are delivered to highly targeted audiences.

Deliver continual efficiencies in list selection, campaign execution, tracking and analysis. Drive innovation and efficiency with new ways to reach customer segments and drive traffic to the site Plan and implement digital communications campaigns, including paid search, social media and email. Expand our online exposure to reach and invite new fans / customers to our online pages and encourage visits to Nazih stores. Identify Nazih’s most influence online audience and online mediums by reviewing the data gathered through market research & history of our previous efforts on all social mediums. Reporting & KPIs: Prepare, review, and/or analyse business reports, and use information to identify operational improvements Daily reporting for internal/external stakeholders for performance and order management Provide regular reports against agreed digital marketing and ecommerce KPIs.

Resource Management: Review current org structure of E-commerce Department and suggest ways to improve. Performance Management of the team by setting particular objectives, carrying out performance analysis, and identifying and recommending training needs. Select the best fit for the job within the business unit. Lead, coach & train the online E-commerce team.

Coordination with E-commerce IT team: Monitor the shops for bugs and carry out end-to-end testing on fixes Become familiar with all aspects of the e-commerce platform and to recommend and implement enhancements to the system where applicable Supervise Testing.

Email your updated CV to: recruitment@nazih.com