Location: Port Elizabeth, Eastern Cape, Job Type: Full-Time. Call Centre Supervisor. Location: Port Elizabeth. Salary: R8000 to R10 000 per month + commission.
Qualifications / Requirements: Basic knowledge of HR regarding performance management / code of conduct, in order to manage a team of staff. Matric essential and a Diploma or Degree would be highly advantageous. Minimum of 2 years experience, in a Leader role in a contact / call centre. Minimum of 1 years experience in both inbound and outbound campaigns as a Leader. Fluent in English and must be confidently and well spoken
Computer literate – MS Word, Excel and Outlook. Minimum of 5 years work experience (in absence of formal qualification) of which at least 2 years should have been in a Call Centre environment. Passion for service and target driven. Excellent time management and attention to detail. Confident and assertive. A stable person that is consistent and creates consistent and continuous improvements. Able to supervise and motivate others. Problem solving oriented and constructive. Leader who is a strong communicator with excellent analytical skills and ability to identify win-win opportunities.
Key Performance Areas: Optimize the quality of the contact centre services, performance and efficiency of delivery, of those services and performance metrics, within the parameters of specific campaigns. Develop the capacity (staff, their skill and ability, become familiar with technology needs of the contact centre and continuously seek opportunities to improve processes). Ensure compliance to critical standards and optimize the utilization of resources provided within campaigns. Liaise with various parties that impact or are impacted by the contact centre and their campaigns and solve problems, integrate approaches and generally ensure alignment and effective communication related to the campaigns with all key stakeholders. Project management.
Qualifications / Requirements: Basic knowledge of HR regarding performance management / code of conduct, in order to manage a team of staff. Matric essential and a Diploma or Degree would be highly advantageous. Minimum of 2 years experience, in a Leader role in a contact / call centre. Minimum of 1 years experience in both inbound and outbound campaigns as a Leader. Fluent in English and must be confidently and well spoken. Computer literate – MS Word, Excel and Outlook. Minimum of 5 years work experience (in absence of formal qualification) of which at least 2 years should have been in a Call Centre environment
Passion for service and target driven. Excellent time management and attention to detail. Confident and assertive. A stable person that is consistent and creates consistent and continuous improvements. Able to supervise and motivate others. Problem solving oriented and constructive. Leader who is a strong communicator with excellent analytical skills and ability to identify win-win opportunities.
Key Performance Areas: Optimize the quality of the contact centre services, performance and efficiency of delivery, of those services and performance metrics, within the parameters of specific campaigns. Develop the capacity (staff, their skill and ability, become familiar with technology needs of the contact centre and continuously seek opportunities to improve processes). Ensure compliance to critical standards and optimize the utilization of resources provided within campaigns. Liaise with various parties that impact or are impacted by the contact centre and their campaigns and solve problems, integrate approaches and generally ensure alignment and effective communication related to the campaigns with all key stakeholders. Project management. Salary: R8000 to 10000.
Send CV: recruit@onlinepersonnel.co.za