Location: Other, Johannesburg. The IT Technician-assistant is responsible for monitoring, maintaining and upgrading the computer systems and networks. Their day to day responsibilities will include installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems. The IT Technician will oversee the smooth running of computer systems and programs whilst ensuring users get maximum benefits from them.

Job objectives and responsibilities The following represents the key activities that the IT Technician-Assistant will be responsible for: Installing and configuring computer hardware, operating systems, and applications. Conducting electrical safety checks on computer equipment. Monitoring and proactively maintaining computer systems and networks. Replacing parts as required. Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Monitoring and resolving user issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion. Talking team members or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. Rapidly establishing a good working relationship with colleagues, customers and other professionals, such as software developers. Setting up new users' accounts and profiles and dealing with password issues. Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications or updates. Testing and evaluating new technology. Maintaining documentation and hardware/software registers.

Skills required: Ability to think logically. Good memory of how software and operating systems work. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Ability to work well in a team. Problem solving skills. Strong customer focus. Ability to prioritise your workload. Attention to detail.

Work experience: Ideally we would like to see at least 1 year of experience in a similar role.

Attitude: We are looking for a candidate who will feel at home within our company values, for this they will need to be able to demonstrate: A positive, can-do attitude. An inquisitive, curious mind. A pro active, logical approach to problem solving and delivering solutions. Ability to take ownership for delivering their own individual tasks. Ability to make a valuable contribution to a team effort.

Qualifications Ideally, candidates for this role will have: Matric (Maths and Science). IT related qualifications. N+ AND A+. A genuine passion for Information Technology Applications.

Email your CV to: Riaan@Hirschs.co.za