Team Leader- Retail Operations, City Centre, Cape Town, Full-Time

The job requires the candidate to actively manage a team and coordinate its daily tasks and activities by setting goals, providing resources, developing team skills, building relationships and ensure excellent internal and external  client delivery whilst upholding the values, standards and integrity of the company.

Responsibilities: Setting clear, concise team/individual goals that are aligned to the functional objectives. Improving MIS functions within the Retail Operations (ops) areas. Improving  tax reporting  and tax functions within the ops environment. Identify and analyse opportunities that will improve business efficiency, reduce cost, reduce risk, improve client service, enhance reporting and controls and aid executive committee strategic decision making.

Check and report on system and process inconsistencies. Identify trends resulting from error corrections, exception reporting and data integrities. Implement controls to mitigate processing risk. Managing the processing of all daily transactions in an accurate and timeous manner within the required timeframe. Handling escalated queries and day-to-day problem solving and being involved in ad hoc duties and projects from time to time.

Evaluate staff performance on a regular basis, informally and during formal reviews. Building and maintaining a positive working relationship with all other teams in the department. Given deadlines; including a capaity and resource planning and leave management. Developing the skills and confidence in team members and motivating them appropriately. BFacilitate the ongoing training and development of team members. Finding better (more efficient and lower risk) methods for teams to perform its functions. Building relationships with internal and external clients and suppliers.

Competencies: Ability to work under pressure. Accuracy and attention to detail. Communicates with courage and consideration. Develops Others. Interpersonal skills. Leadership skills. Organised. Takes responsibility. Teamwork.

Skills: Effective verbal and written communication skills. Management control (Planning, Organizing, Coordinating). Processes and procedures oriented.

Requirements: At least 2 years’ experience within the Retail area, Discretionary and Offshore Unit Trusts and/or Life and Retirement products. Relevant business / commerce degree is an advantage. Sound knowledge of the retail processes and procedures.

Salary: Negotiable

Should you fit the profile email: careers@wenzrecruitment.co.za