Senior Administration Officer, East London, Eastern Cape. Senior Administration Officer – Tenant Liaison / East London - responsible for managing a portfolio of +- 800 Units.

Qualifications and Experience, Grade 12. At least 3 - 5 years’ experience is required in Housing/Property/Facilities Management knowledge and experience in Lease Agreements advantageous knowledge and experience in Debtors/Finance Highly Proficient in Microsoft Excel, Word, Outlook Strong Management skills with min. 2 years Staff Management experience. Strong Customer Relations skills with ability to remain calm in pressure situations. Valid Code 08 License and own vehicle.

Key Accountabilities: All administrative processes e.g. incident reports, conflict reports and/or letters. Tenant feedback – formal (client satisfaction survey) and informal (adhoc responses or feedback). Completion of allocated tenant audits (blocks) in the specified timeline. Answering of calls and attending to walk in client/service queries.

Debtors: Debt Collection & Arrears Adhering to the Company’s debt collection procedures. Follow up phone calls according to block allocations, from 01st of month and ongoing. Daily follow up calls to tenant per receipting records. Adhering to the blacklisting procedure. Hand delivery of statements, final notice, lease cancellations and termination notices.

Creditors: Creation of Works Order Documents, Collect, Check Service Providers Invoices, Captured on Novtel and Prepare a Payments Requisition and supporting Documents for authorization.

Capturing of all Maintenance requests, requiring action onto Novtel system. Inspection of empty units for any repairs and obtaining quotations for repairs. Issue work to contractors. Inspect work prior to handover to TLO’s. Approve payment to contractors. 100% participation in community development events. Taking monthly water meter readings. Assessing water usages and monitoring efficient water usage

Acquiring municipal accounts. Investigating and resolving municipal accounts disputes. Salary: Market related plus benefits.

Please deem your application as unsuccessful if you receive no feedback after 7 days. Additional Info: 2 to 5 years. Salary: RR18000 to R23000.

Email CV to: solutions@workafrica.co.za