Tier 1 Helpdesk Support Agent, Port Elizabeth, Eastern Cape. A highly motivated, diligent and enthusiastic Tier 1 Helpdesk Support Agent is needed for a well-established and growing wireless company based in Port Elizabeth.

The Helpdesk Support Agent will be required to assist clients via telephone and email, with internet service issues and provide support for network related queries on Mikrotik and Ubiquiti equipment setups.

Responsibilities: Offer 1st line support to clients, takes the initial call from users. Log tickets for all client queries and escalate as necessary. Addresses basic client queries (general queries, non-technical questions, password recovery, website navigation assistance, basic troubleshooting, basic procedural ‘how to’ questions). Supplying clients with general information regarding their wireless service and responding on email. Accurately screen incoming calls, redirecting calls and taking messages. Document basic processes as well as required external escalation steps and contact info when assisting with escalations

Escalate technical queries to Tier 2 Helpdesk Support Agents as necessary.

Qualifications and Experience Required: Senior Certificate. Relevant IT Qualifications: A+, N+, MCSE or MCIPT. Min of 2 years call centre experience. Min of 2 years wireless and routing experience. Technical Aptitude. Valid driver's license. Fluent in English and Afrikaans.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

CVs can be submitted to: marole@igenadmin.co.za