IT Manager - Cape Town, The IT Manager is responsible for coordinating, planning, and leading computer-related activities. They must determine the IT needs of the company and is responsible for implementing computer systems to fulfill the company’s information systems requirements.

Functions & Responsibilities: Must provide end-user technical support, Desk-side assistance for the software environment and Maintains the company’s IT environment. Must enforces policies related to user on boarding and exit, change management as well as license management. Must have a vision for continuous improvement implementing new technologies available.

Will serve also as liaison to all service providers linked to the IT environment. Manages the necessary SLA’s and contracts in place. Will be responsible for receiving inquiries and issues from users, using expertise to determine the root cause of problems and resolve them. Must install, configure, troubleshoot, diagnose and resolve issues with desktops, laptops, network connectivity, printers and peripherals. Must take the lead with upgrades and changes to the IT environment.

Maintaining an inventory of office equipment, desktops, laptops, monitors, phones, and working with our suppliers to maintain that inventory as needed. Interfacing directly with internal customers with a professional and positive demeanor. Managing PC relocation per Move/Add/Change requests. Installing and upgrading hardware and software.

Submitting service requests with hardware/software suppliers. Maintaining the office equipment inventory. Will have access to Protected Data. Will have privileged access to the IT infrastructure.

Requirements: Must be a young, vibrant, hardworking, go-getter, loyal person. Must be a team player. Excellent written and verbal communication skills. Able to effectively communicate with staff at all levels (good interpersonal skills). Ability to conduct research and analyze data. Honesty, Integrity & Reliability. Strong attention to detail. Problem-solving skills. Critical thinking capabilities – must be able to think on their feet in a fast-paced environment.

Ability to exercise sound judgment in decision making. Apply urgency in work done – report faults urgently, take action urgently; results orientated. Self-motivated: Ability to work with little supervision. A willingness to learn. Strong ability to multitask. Open to change and learning new systems. Able to work under pressure, meet deadlines and prioritize. Good time management and Organizational skills.

Must have a proven track record for successfully delivering a superior-level of service. Must be flexible due to work demands. Must have own transport.

Qualifications / Skills: Experience with end-user computing platforms including Windows 10, Office 365, MS Office Suite, Outlook, MS Teams, PowerBI. Experience with SQL dba administration. Microsoft SQL dba administration certification preferred. Experience with network administration. Microsoft Network administration certification preferred. Knowledge of SAP Business One. Knowledge of Active Directory. Knowledge of network, printer and other hardware setup and troubleshooting. Knowledge of desktop and laptop hardware troubleshooting. Must understand cyber security and have a good understanding of Microsoft SQL. Experience with data analytics, reporting, Excel macro’s, SQL queries is not essential, but highly beneficial.

Experience Needed: 2–4 years of Information Technology Desktop Support experience. Microsoft Windows10. Microsoft Office 365. Microsoft Server. Microsoft SQL. SAP Business One. Hardware includes desktops, laptops, servers, NAS drives, contracted network printers, surveillance and PABX systems. Contact will only be made with shortlisted candidates. Should you not hear from us within two weeks, please consider your application unsuccessful

Should you meet the above requirements, we urge you to please apply by forwarding your CV along with any supporting documents to: tracy@glass-house.co.za