Advanced Technical Support Technician, George, Eden. An exciting and new opportunity has become available for an experienced Advanced Technical Systems. Specialist within our IT Department in George. This role will require an actively engaged, positive person who has a passion for a support role.  Excellent communication skills are paramount.

Key Areas: Liaison for server architecture and networking with multiple 3rd party suppliers. Troubleshoot and repair, computer, or related peripheral hardware in a timely manner to allow maximum productivity. Action and resolve support tickets assigned timely. Assist support team with technical advanced support and follow through on resolutions. ERP set up servers & tills

Setting up image and imaging of servers. User management (AD); O365. Monitor systems for problems; ensure that normal daily job processes, including backups, are scheduled and run correctly in a timely manner; and provide support on all systems.

Advanced Monitoring of jobs and daily monitoring of errors logged

Managing store and support office backups. Setting up new and troubleshooting testing environment hardware and software, including liaising with 3rd party suppliers. Creating and assisting with all new store actions. Managing software licences.

Anti-virus investigations and resolution. POS testing as and when required. Advanced Technical investigations and process reviews with follow through and resolution. Log, track, report and keep the internal and external teams updated on the progress of tickets. Maintaining  relationships with IT suppliers

Must be able to work after hours if required as and when required. Email your CV and salary expectation. If you do not hear back by the 15 June please consider the position filled.

Email to: samgreenpost@gmail.com