Internal Operations Manager - Zambia - R40 000 to R50 000, Stellenbosch, Cape Winelands.

Our client is a fast-growing financial technology company operating in Zambia, Tanzania and South Africa, that delivers personal lending products through online, mobile phone and branch channels.

Our client has a vacancy for an Internal Operations Manger in Zambia, to start on 1 July 2020. The ideal candidate must combine must be a system-orientated people manager, with a focus on productivity and efficiency. Strong skills in process-management, technology and analytics are required. A working knowledge of financial lending products would help.

The successful candidate will be required to relocate to Lusaka, Zambia, for minimum two years.

Minimum Requirements: Minimum 5 years’ work experience in a relevant operational role, preferably with customer service and process design exposure.

Duties: Departmental oversight. Direct manager for call center, recoveries, quality control and filing departments. People and performance management. Process improvement & system implementation. Improving existing processes through introduction of systems.

Scoping and implementing the migration of contact center workflows from Excel to the internal loans administration system. Driving continuous improvements.

Other: Being part of the executive team of the Zambian business. Selected involvement in branch operations and marketing as required.

Salary: Our client offers a salary of R40 000 – R50 000 per month, depending on qualification and experience. Applicants who feel they fit the above profile and meet ALL the minimum requirements  are urged to apply for this position. Please note that only shortlisted candidates will be contacted.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Finleys Recruitment PTY LTD: 0218828571