Determining, negotiating and agreeing on in-house quality procedures, standards and specifications

assessing customer requirements and ensuring that these are met

setting customer service standards

specifying quality requirements of raw materials with suppliers

investigating and setting standards for quality and health and safety

ensuring that manufacturing processes comply with standards at both national and international level

working with operating staff to establish procedures, standards, systems and procedures

writing management and technical reports and customers’ charters

determining training needs

acting as a catalyst for change and improvement in performance and quality

directing objectives to maximize profitability

recording, analysing and distributing statistical information

monitoring performance

supervising technical or laboratory staff.

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