Job Description / Role

Employment: Full Time

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor.

Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel’s procedures/standards.

Additionally, maintain complete knowledge of correct maintenance and use of equipment.

Dusts the room and furniture.

Replenishes guestroom and bath supplies

Enters and prepares the room for cleaning

Vacuums and racks the carpet

Checks and secures the rooms

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

Cleans guest bathroom/bedroom/floor corridor

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

Maintain positive guest relations at all times

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Resolve guest complaints, ensuring guest satisfaction

Requirements

At least High School Graduate

Willing to work in shifting schedule

Preferably with experience as Housekeeping in hospitality industry

Possess good grooming standard

Can handle conversation with the guests.

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