Web Chat Agents, Mount Edgecombe, North Suburbs. Company Name: Consumer Links.
Responsibilities: Ensuring customer queries are acknowledged in a timely manner and customers are kept informed throughout the process. Using expertise, questioning and listening skills to diagnose problems and make a judgment on the best solution or action to resolve the customer queries. Resolving customer queries within the confines of operational and client policies and procedures. Ensuring accuracy and overall quality of work.
Raising incidents to the appropriate stakeholders providing accurate and relevant information. Escalating to management or the appropriate support where necessary to ensure the customer expectations are met. Promoting client products, services and solutions at all times
Requirements: Matric (Essential). Minimum 1 year web chat experience. Excellent command of the English language. Excellent typing, analytical, time management and business writing skills. Ability multitask and navigate multiple screens and systems efficiently. Ability to work shifts. Skills Communication. Adaptability Critical, Thinking Active, Listening Work, Ethic Team, player attitude.
Growth, Mindset Offer, R5000 Basic Salary, KPI Incentives & Bonus’ Night, Shift Allowance, Medical, Insurance, Great, Working Environment.
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Contact Sirrelle: 0624784570