Customer Service Agent, Maitland, Cape Town. We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Requirements: Must have 6 months. Call Centre experience - (Must have). Must have Matric Matric/Grade 12 - (Must have). Criminal clear. Well spoken (Neutral accent). Hours of work: Monday to Sunday (2 off days per week). Shifts between 10:00am and 22:00pm – 9 hour rotational shifts. Free transport home after 7pm. Basic plus incentives. Please be advised that all interviews, assessments and background checks will be conducted online in order to assist with social distancing and to minimise the risk of the Covid-19 virus to our applicants and employees. The welfare of our people is of paramount importance to us, and we are doing everything we can to keep our applicants, colleagues and customers safe during this time.
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Should you meet the above criteria, email your CV to: imraan.richards@capita.com