Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.

Uses proper procedures to ensure the accuracy of every order for every guest.

Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.

Use various selling techniques to suggest additional purchases and up-sell to customers.

Keep work areas, such as food preparation areas, and customer areas clean and organized.

Stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.

Follows the guaranteed Always Fresh procedure to ensure all products are always fresh and always accurate.

Listens carefully to guests and apologizes for the experience in the case of a complaint.

Receives payment by cash, credit cards, vouchers or automatic debits. Issue receipts, refunds, or change to the customers correctly.

Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Maintain clean and orderly checkout areas.

Service crew duties and responsibilities also include cleaning work stations. They may be assigned additional cleaning tasks as well, such as sweeping, mopping, and taking out trash.

They must also keep an eye on food stock levels and ready to prepare and restock them as necessary.

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