Greet customers politely as they enter the restaurant, introduce self to customers, show customers to their tables, present menus to customers, maintain an up-to-date working knowledge of the menu items and daily specials, explain the menu items in terms of preparation, ingredients and presentation, be aware of allergy information on menu items, answer inquiries about food and beverage items on the menu, offer food and coffee suggestions, inform customers of special items not listed on the menu, take food and beverage orders accurately including any special request, work with bartenders to fill beverage orders, work with kitchen staff to process and expedite food orders, pre-set table for the orders, deliver and serve food at tables, use established food handling and serving techniques, ensure customers are satisfied with their food orders, beverages and service, monitor customer’s needs and promptly handle requests, handle customer complaints in a polite and professional manner, maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills, prepare and provide customers with accurate check for the meal, process cash and credit card payments. Prepare to-go boxes for customers, re-set and prepare table for customers including decorations, condiments, napkins, utensils, maintain a clean and organized service area, dispose of trash according to established procedures, perform any side-work as requested, comply with safety, health and hygiene policies and procedures.

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