Answer telephone calls and take messages or forward calls. Schedule and confirm appointments and maintain calendars. Greet and welcome customers, clients, and other visitors. Check visitors in and direct or escort them to specific destinations. Inform other employees of visitors’ arrivals or cancellations. Copy, file, and maintain paper or electronic documents. Handle incoming and outgoing mail and email. Soft Skills and Personality traits: Communication skills. Receptionists must speak and write clearly so that others may understand them. Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers. Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations. Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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