Receptionist duties and responsibilities of the job

As the front office and often the first point of contact for external visitors, a Receptionist job description should include:

Diary management and management of meeting rooms

Possibly handling event coordination, both internally and externally

Handling queries and complaints via phone, email, and general correspondence. Greeting all visitors

Transferring calls as necessary

Possibly managing office supplies such as stationery, equipment and furniture

Performing ad-hoc administration duties

Maintaining office services as required (such as cleaners and maintenance companies)

Receiving and dispatching deliveries

Assisting with mail as required

Taking and ensuring messages are passed to the appropriate staff member on a timely basis

Assisting the HR team with recruitment, on-boarding and termination processes

Receptionist job qualifications and requirements

Some companies might want candidates who have previous clerical, administrative, or receptionist experience.

It is not mandatory to have a higher education degree to undertake a Receptionist role. However, the duties of a Receptionist should include:

Organizational skills Attention to detail Exceptional multitask Excellent communication skills Courteous

Strong customer service skills.

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