Senior service delivery manager-pharma

My client who are a leader in the pharma industry are looking for a senior service delivery manager to join their team. The successful candidate will work for the information governance and management in pharma (IGM) and will deliver IGM services to the entities / IT units to ensure that information assets are adequately protected.

They will also be responsible for the Rollout of the divisional strategy for IGM in alignment with the local/functional IT Leadership Team and Business stakeholders and they will work with respective IT Leadership Team and Business stakeholders to implement standards and policies for Information Governance and Management in Pharma.

The following are the key skills and experience required for this role:

    Group leadership experience and a good understanding and knowledge of business processes in a global health care industry
    7+ years of working experience in IT (preferably in project management / service delivery positions)
    Risk management background with experience in risk management related roles
    Knowledge of general IT, project management and compliance domains.
    Implementation of new processes or methodologies
    Good understanding of business processes and objectives
    Good written and verbal communication and presentation skills
    Preferably expert knowledge of one or more information governance & management disciplines
    High level of customer focus with proven problem solving skills
    GxP Experience for over 5 years
    ITIL experience and qualification
    Application testing lifecycle knowledge and experience for a min of 5 years

Main responsibilities of the IGM Manager:

¨ Implement and monitor the Pharma information security, IT compliance, records management and information risk management program in the site/region/function/SDG to ensure the integrity, confidentiality and availability of information owned, controlled or processed by the organization

¨ Communicate and ensure compliance with Group security, risk management and compliance policies and standards

¨ Work directly with the business units and functions to facilitate information risk management processes, identify acceptable levels of risk, and establish roles and responsibilities with regard to records management and information classification and protection.

¨ Provide subject matter expertise to regional/functional management on a broad range of information security standards and best practices, such asISO27000, CobiT, GxP/CSV and ITIL.

¨ Provide compliance & risk management guidance for IT projects, including the evaluation and recommendation of technical controls

¨ Ensure that information governance & management programs are in compliance with applicable laws, regulations and policies to minimize or eliminate risk and audit findings

¨ Liaise between the IT and local/functional compliance, audit, legal, data privacy, HSE and QA as required

This is a permanent role offering an attractive base salary and benefits. Apply now for more details on this great opportunity.


Location           Dublin South
Payment         negotiable
Category         IT / Programming.
Terms         Permanent, Full-time
Last updated         27/08/2013
Contact         Ciara Heffernan

Email: cheffernan@graftonrecruitment.com