Permanent Operations Manager, Other, Pretoria / Tshwane. My client is a Pretoria-based company that specializes in contract cleaning services for a range of different businesses. They are looking for an Operations Manager to join their CAPE TOWN office (Stellenbosch). 

Customer relations: Build and maintain strong client relationships with the client. Regular communication with the client. Understand and manage the needs of the client. Implement a cleaning plan to the client’s satisfaction. Deliver a prompt and superior service to all clients – always going the extra mile. Complaints management. Manage and report complaints, according to the non-conformance process. Follow up and provide clients with timeous feedback regarding complaints.

Sales Farm existing clients for cross-sales opportunities and additional business. E.g. High cleaning, carpet cleaning, etc. (Typical “once-off” cleaning opportunities). Identify new business opportunities or clients and provide leads to Head Office. Human Resources. Provide strong leadership to all cleaners at sites. Implement the Industrial Relations policy where needed. Provide cleaning staff with on-the-job training.

Ensure all sites are staffed efficiently. Manage Absenteeism. Do interviews with candidates. Effective communication with staff. Ensure timesheets/ attendance sheets are completed correctly. Complete weekly Supervisor Report. Adherence to company policy and procedures. Safety, Health, Environment, and Quality (SHEQ). A strong focus on employee safety, service- and process quality, and environmental responsibility.

Ensure that cleaners adhere to all Safety procedures. Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993. Maintain and check that all equipment is in good working condition and safely stored. Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements. Ensure that all recyclable waste is recycled.

Ensure that waste disposal cost is minimized. Ensure SHEQ site file is implemented and maintained. Brand and image. Adherence to the Uniform- and Dress code policy. Maintain and manage a professional Brand image. Profitability, Control direct expenses. Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock. Reduce cost, lead time, waste, and accidents. Regulate staff costs.

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