Customer Service Advisor - Work From Home, City Centre, Cape Town. We have an excellent work-from-home position available. Our client is looking for a Customer Service Insurance Advisor to join their growing department. Permanent work from the home position where you need to have an active fiber line and proof thereof. As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business for the American Market. Ensure a positive customer experience. Maintains in-depth knowledge of customer needs.

Essential Functions: Handle majorly outbound and inbound calls for new and renewal of existing business. Process new business, renewals, amendments, and cancellation of policies and change details as needed. Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell/cross-sell products when they arise. Maintain accuracy of customer data. Manage and resolve customer complaints and also identify escalate priority issues. Follow up on customer calls wherever necessary. Achieves operational metrics / SLAs by adhering to the call and customer account handling policies and procedures to meet or exceed the client's expectations.

Understand Operations and Corporate Compliance, Policies, and Procedures and Best. Practices when conducting business with customers. Participate in weekly and monthly coaching Delivery of client's expectations. Stay abreast of ongoing training associated with role and business unit objectives. Other duties as outlined by leadership.

Technical Skills: Computer navigation skills, keyboarding skills. Should be familiar with MS Office. Excellent communication and convincing skills. Ability to increase sales while providing excellent customer service. Knowledge of the insurance industry. Good telephonic customer service etiquette. Customer-first approach to problem-solving. Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in the future. Excellent communication skills.

Good Interpersonal skills. Questioning, reasoning, and convincing skills. Ability to multi-task, prioritize, and manage daily work activities.

Requirements: Minimum of 12 months of work experience in a BPO environment in an Insurance process/ account is highly preferred. Minimum of Matriculate Passed - None Neg. MUST Have Fiber connection line - None Neg. Own Laptop or Computer. Quiet workspace - None Neg. Clear Criminal Record - None Neg. Clear Credit Record - None Neg. Clear Disciplinary Record - None Neg.

Salary: R 7,000 basic. Allowance for Fiber internet connection  Working Hours: 24-hour rotational shift, Mondays to Sunday 2:00 PM to 06:00 AM (American working hours).

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