We are looking for Call Center Agent/Telesales

1. Job Purpose: We are looking for a Tele-sales cum customer service representative who will act as a liaison between the organization and its clients, answer queries, offer advice, introduce new products and build the business by identifying and selling prospects. Must be adept at maintaining relationships with clients.

2. Academic Background: Graduate Degree

3. Key Experience: 2-3 years of experience in areas of Sales, Customer service / Telecommunication, and After-sales in the Retail industry preferably with companies selling Baby products.

4. Roles & Responsibilities:

Strong phone contact handling skills

Negotiate/close deals and handle complaints or objections

Actively seeking out new sales opportunities

Commercial acumen

Manage a team and Collaborate with them to achieve better results

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Maintains customer records

Prepare daily, weekly and monthly reports

 

5. Non-Technical Competencies:

Fluent in English

Fast learner and Passionate for service and sales

Commercial awareness

Planning, Prioritization, and Multitasking

Patience and Perseverance.

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Email: hr.mathira@gmail.com