We are looking for a proactive and driven individual to join our 24/7 technical operations team for full time IT helpdesk engineer to provide technical support to a free-zone media house based in Dubai.

Responsibilities: Provide first level support to PCs, MACs, VoIP phones, hardware, and networking equipment users regarding system related problems and inquiries. Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support Configure and deploy PCs, Macs, VoIP phones, hardware, and networking equipment.

Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems. Maintain the company’s IT hardware asset register, monitoring and ordering stock. Support both our proprietary and third party software applications. Perform Daily IT Monitoring Tasks as assigned. Finding solutions to problems be it through creating a desktop shortcut or fixing a major fault on the operating system and replacing parts as required.

Responding within agreed time limits to call-outs and give status immediately.

Escalate problem to the right IT Engineer if problem is beyond his knowledge, Create reports of problem encountered and proper solution.

Following diagrams and written instructions to repair a fault or set up a system including procedural, documentation.

Supporting applications like MS Office, Adobe products, etc

Setting up new users, Testing and evaluating new technology. Prioritizing and managing several open cases at one time. Conducting electrical safety checks on computer equipment. Requirements: Bachelor’s Degree Professional Certification in IT is an advantage Excellent understanding in PCs, MACs, VoIP Telephony, LAN, WAN etc. 3 years & above experience in same position. Skills and Competencies: Results-oriented, user-focused mindset, self-driven, positive, team-oriented mindset, with a natural willingness to always go the extra mile.

Evidenced problem-solving skills, comfortable navigating ambiguity. Excellent team player and Excellent track record of successful service delivery Passion for people, technology, service and IT processes and be able to see the big picture as well as the finer details of the IT environment. Sound understanding of ITIL processes is a must, ideally supported by an ITIL Foundation Certificate Effective time management, prioritizing and delegation Excellent communication and interpersonal skills, for dealing with a range of personalities on all levels in a positive, direct and diplomatic way Familiar with industry-standard systems and concepts (Windows environments – Active Directory and MS Exchange, MS Office 365, Microsoft Office Applications, Printing, Telephony, Network, IT security, and Audio-Video).

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Email: ia.media.serve@gmail.com